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1.8 Based on 49 reviews
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  • Customers like
    • Salesperson 4
    • Store selection 2
    • With my initial purchase i was pleased 2
  • Customers don't like
    • Managment of defect claim 7
    • And am very disappointed 7
    • Poor quality 6

Levin furniture would not honor the warranty even though I bought a 5 year extended. Customer service is terrible Read more

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$550+ recliner. Called for service within a month because it was hard to recline and kept going back to a sitting position. The serviceman said he had no problem with it. Now, 1 1/2 years later the foot rest part is breaking. I will never buy anything from Levin Furniture again. Read more

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These guys are idiots. They lied about the type of frame we were getting. Sent the wrong order. Delivery drivers wouldn't even take it off the truck just flat out said it will not fit in your staircase. LAZY! After we measured the stairs and their delivery they still would not even try to get it upstairs.They refused our order and had the nerve to charge us for a"free" mattress pad and 2 pillows $114.00 DO NOT BUY FROM ELYRIA, OHIO store!!!!... Read more

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When I began employment in late July, I was well liked. When I had to divulge that I was terminally ill and on SSD, Ken Coury, General Manager did not want me working at Levins. He was arrogant, unempathic, harassing, critical, discriminatory conduct towards me and then asked me to leave when I got upset with him for his unfounded, untrue, false allegations. I was in shock by his false allegations and confrontation with me I felt I was going... Read more

Was this review helpful? 3 4

5 mos ago we purchased a sectional from Levin furniture store. They have replaced all of the seat cushions and had to put filler material in the back cushions. Poor quality! We will never buy another piece of furniture from that store. They will not stand behind the furniture that they sell. Our sectional looks like it's 10 yrs old. We were told it's suppose to resemble slip covers and the cushions will need to be adjusted periodically- every 2... Read more

Was this review helpful? 2 1

I purchased a Sealy Gold Queen Ultra Plush Mattress and a Serta iComfort Motion Essentials Queen Adjustable Base from Levin Furniture in Oakwood, OH in March 2016. The sales staff was friendly and helpful, however I cannot say the same about its management. I made numerous complaints regarding the foul smell of the mattress (I am aware that there is a smell associated with the hybrid mattresses, however this made it impossible to be in the... Read more

Was this review helpful? 1 1

I was talked into a Grand Legacy Mattress and it's the most uncomfortable bed I've ever slept on.. the bed is not the correct firmness that we thought we ordered. When I complained I was informed I purchased an entry level bed. The sales person said it was the best made mattress in the country. Read more

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Sales people are on Commission and are pushy. Read more

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I purchased a leather couch, chair and recliner from Levin in Monroeville, PA in march 2016. Have had nothing but problems with sofa. Have made 9 phone calls, had 4 house calls and still not fixed! Just got a call that MORE parts have been ordered and when they come in they will have to remove sofa from house to wherever they do repairs. Asked how long it would take.....at lest 10 days. Can you do without sofa for that long? Guess if nobody... Read more

Was this review helpful? 4 1

We purchased dining room table, 2 sofas and a mattress/box spring set earlier this year. The table was damaged on delivery and Levin's was unable to replace it after several attempts. The table has scratches and bubbles on it. Solid wood?? I don't think so. Both are sofas are identical and on one of them the middle section leans back about 3 inches further than the end seats. We've had 2 have the repair person out twice... and we are still... Read more

Was this review helpful? 3 1
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