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1.8 Based on 42 reviews
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  • Customers like
    • Salesperson 4
    • Store selection 2
    • With my initial purchase i was pleased 2
  • Customers don't like
    • And am very disappointed 7
    • Managment of defect claim 6
    • Poor quality 6
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Had a similar experience at Mentor OH Levin with my mattress purchase as the Beaver Falls, PA customer. I called Customer Service yesterday (09/27/2016) which was my 30 day mark. I was told that I would have to pay a restocking fee but that I could come in and pick out a different mattress just no refund. Simple enough... we drove 45 minutes, picked out a mattress when the salesman said "OH, you can't exchange your mattress because you only... Read more

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Recently my husband and I puchased a chair and ottoman and Levin Furniture. First off we were not told that the ottoman would be put on back order and unless the furniture is really really extravagant i dont think anybody would order furniture thats on back order because it could be months and months before you get it. We were told that it was discontinued but they had a couple still in stock and the manufacturing company had 1 ottoman in stock.... Read more

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Bought a couch fro levins have man her today to fix the couch was only held on by staples and i have to pay for there error. Will never purchase anything from levin again. All i got was the run around. There error and i have to pay. Read more

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My wife and I purchased a mattress over 4th of July weekend. We spent $460 for a full size mattress alone and thought we were getting a quality mattress. My back has been screwed up ever since we bought this piece of ***! It's four in the morning and here I am doing my normal routine of waking up with horrible back pain so I figured I'd hopefully stop other people from making my same mistake.. We were told we could make returns within in... Read more

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The sales staff was friendly and informative. The problem comes if there are any issues with the product. We purchased one of the most expensive couches and 2 different style recliners to match. One of the recliners was faulty and was replaced with a second faulty chair. The second chair was returned to the store for a refund. We went back to the store the following day to purchase another chair to match the one that was working properly. We... Read more

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Hello, my wife and I spent several thousand dollars on a 3 piece flex steel couch and a single flex steel recliner. The single is working great but my seat on the couch is broken. It leans all the way to the right to the point of me falling over. I was told this was a quality product when we spent several thousand dollars that day. This is worse quality than my parents $500 recliner. It has not been a year yet and I expect a full repair and... Read more

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# years ago we bought 3 Catnapper recliners. I was going to have shoulder surgery and I needed something that I could sleep in for 7 weeks and my husband has severe nerve damage in his leg. The fawn color was in stock and the 2 sage ones had to be special ordered. Well it was during the holidays and evidently they rushed the sage ones..I had my surgery, slept on the fawn colored one for 7 weeks and all was good. The sage one started falling... Read more

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This place really screwed up my life. I had a 767 credit score and life was going great. My wife and I have new cars and i feel like we finally have life figured out after busting my *** for years. One day i apply for a loan and got denied because i now have a 598 credit score. I check experian and it says levin furniture claims we owe them for a old piece of furniture that we got no bills, no nothing, they just turned us into collections. I had... Read more

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Ordered 2 mattresses sets from the Solon OH store for 7th of July Sale & they arrived as I was moving into a new house, even though I requested delivery Sat. afternoon. Bed frames not even put together. Delivery guys kind, no one said you must try it before we leave. Called first thing Monday to get a low profile box spring. Not only would they NOT exchange it, I would have to pay full price, AND DELIVERY FEE. The Regional Sales Manager... Read more

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Never go to Levin Furniture for anything. Their products are substandard. My mattress sank within 6 months of purchase. Called customer service was the worst experience I've ever had. They will not let you talk to a manager or Mr. Levin. I can't even sleep on it. It feels like I'm rolling out of bed. I will NEVER BUY ANYTHING FROM THEM AGAIN! Read more

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