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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Value for money
Warranty
2 comments

Well I had Chuck the repair / service for the warranty man come to my house over the summer 2017 , he said nothing he can do about the color red of my leather couch , then I had to call again because the couch make an awfull noise when up or down finally came and said he need to order a new mechanism , then didnt hear anything , we went to the store they give me a new name Danyo ., then we made an another appointment came in say No you dont need this part you need padding for the chair i will order it .. Now 6 more weeks later Im thinking no one ever call me back still I call twice finally someone call back yesterday to tell me Amy at Levin is checking on it and will call me back , finally a acall back from Danyo to tell me to call Emerald at Levin in customer service Expalin again and over this been going now for several months but Im out of warranty because of 1 year only I purchase the warranty no one told me only this or that is cover . Now after tryong to explain several time to Emerald I ask to talk to a supervisor I waited few minutes this lady come on the line doesnt state who she is , her name is Barbara after again for round 15 , because they keep repeating and not listening to me , she said she will call me back when they get the part back and reschedule , Now I have 2 repairs guys with differents opinions and she said she will order to put the mechanism needed or not because thats is what it cover ....Just plain unbeleivable service and now more wait as the month just goes bye and nothing YET IS DONE

Review about: Levin Furniture Customer Care.

Reason of review: Damaged or defective.

Preferred solution: They need to fix the problem .

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Anonymous
#1434668

they are schedule to come this tuesday the 20th , I guess will see is this week

LevinFurniture
#1420626

We understand your frustration and apologize for the delay. Your case is being handled by one of our customer service managers.

We want to make sure things run smoothly from here on out and that your sofa is fixed correctly. Thank you for giving us the chance to clear up any miscommunication and provide you with a better service experience this time around.

Please do not hesitate to contact us if you need anything else. -Kim

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