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1.0

Purchased a leather sectional and seperate reclinning matching chair. Furniture was placed in a room of our house where no one goes, basically for show.

Purchased in 2014. One year latter we d3cided to move the furniture to another area of our home to use. So that was 2015. From November of 2015 to February of 2016 that is just 4 months of occasional t.v watching our lavin expensive furnature began to fall apart.

On the one end where it is a recliner, the footrest is completely without foam padding which fell out of the bottom, causing the leather to bag out badly when closed up on sectional and seperate chair. Turned over piece and also discovered a rip with a big spring sticking out. Called the store and since warrenty was ou they absolutely will not even repair it for us. Nothing we can do!!!

So round after round after round no solution. Finally they offered us a measly 150.00! Yes just 150.00. Cost to repair independently was 500.00.

They basically screwed us, stuck with a bad purchase which was over 2000.00. Do not shop there.

Reason of review: Bad quality.

Location: 1801 Nagel Rd, Avon, OH 44011, USA

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Alexx Tbm

Good morning. Thank you for your purchase and for being a Levin Furniture customer.

I'm very sorry to hear about the issues with your furniture. I would like to offer some assistance. Since there was no identifying information in your review, I'm unable to look up your order and account information. Please send us your contact information using the link below and we will get in touch with you.

Thank you for giving us the opportunity to make things right. -Katy

http://www.levinfurniture.com/contact-us?src=true

Guest
reply icon Replying to comment of Alexx Tbm

Your link is not active to go on

Alexx Tbm
reply icon Replying to comment of Guest-1348413

Hi Mike. The link works when you copy/paste into a browser.

Unfortunately, pissedconsumer does not create a hyperlink so you it will only work if you copy/paste. Sorry for the inconvenience. You can also go to levinfurniture.com and look for the "contact us" link at the top and it will take you to the same page.

Additionally, you can reach us Monday-Friday from 8AM-8PM and Saturday 8AM-4PM at 1-84*-***-**** to speak to our customer service department. -Katy

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