Never buying from SHITTY LEVIN FURNITURE again. After having spent several thousands of dollars on two of their top of the line mattress sets, a sofa, loveseat, chair, ottoman and a Flex-steel recliner the manager at the Pleasant Hills location basically told me to go *** myself.
Less than 9 months after purchasing a Flex-steel recliner that goes for $1500.00 the side wing on its back fell off Tuesday night and hanging on by the fabric. This surprised me because I was always under the impression that Flex-steel was made to be heavy duty and well made. I was even more disgusted when I started looking under the fabric to discover that the side wing of the chair back was attached only with 2 staples and minimal glue as you can see in the pictures. Their refusal to make this right should not be a surprise since after I bought the living room set in 2014 they had to come to the house to repair a cross support in the ottoman not one but twice, a week after it was delivered and then again 2 months later.
The third time it broke they wouldn't repair it as it was after a year from the purchase date. I had to take the bottom off and fix it myself the third time and I actually used screws to secure the support board instead of glue and a staple. You can also see in the photos that the stitching on the back of the loveseat is off center by about 2 inches from the center of the seat backs. Normally not a big deal if your furniture is against the wall but it is noticeable if it's in the middle of the floor like mine.
So far the mattresses haven't failed me but I've learned my lesson. Back in 90s SHITTY LEVIN FURNITURE used to carry high end brands like Hooker, Henredon, Bernhardt and Lexington but I notice they no longer do. From now on I'll pay more and shop at Thomasville, Ethan Allen or La Z Boy.
But at least it will be quality furniture that will last more than 9 months. You have been warned.
Review about: Levin Furniture Recliner.
Reason of review: Bad quality.
Monetary Loss: $400.
Preferred solution: Let the company propose a solution.