16960 Sprague Rd, Middleburg Heights, OH 44130, USA
Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
0 comments

purchased a King Size Tempur-pedic mattress and adjustable base from this Store for around $6K total. During the delivery, the delivery men were negligent and caused multiple scratches on my new hardwood floors all across the living room where they carried the furniture to the stairwell.

I reported immediately to the Levin Furniture Delivery department, who handed it over to their insurance company. After sending multiple rounds of photos of damage and a repair quote, the delivery men were not responding for a statement for the insurance company. I had to follow up for over a month and they still did not respond. Finally, over one month later, the delivery men denied causing damage, and Levin denied paying my claim.

So after spending $6K at their store, they caused nearly $6K in damage to the hardwood floors given the scratches and dents were beyond repair and needed to replace the floors.

These are engineered floating floors so specific panels cannot be replaced and the floor cannot be refinished. Do not purchase from them as they will not accept responsibility for damage they caused!

Reason of review: Problem with delivery.

Monetary Loss: $6000.

Preferred solution: Levin denied damage claim that they should have paid..

I didn't like: Damaged my hardwood floors during delivery.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like