Levin Furniture - Junk Furniture from Levin - Monroeville, PA

Update added by user Apr 23

Smithon management called and said they were coming to get the furniture and told us to go somewhere else to buy our furniture.

Update added by user Mar 29

They just keep sending repair men out and this furniture is junk so I would like to upgrade to a better quality furniture.

Original review posted by user Mar 28

We brought a coach and loveseat and have had 4 repairs so far and it is still not fixed. We asked them to exchange it for better furniture and the woman from Smithton, PA Laurie said absolutely not however on their website about Exchanges

"Exchange or return of stock merchandise due to a manufacturing defect must be authorized by the factory. To comply with factory guidelines, merchandise must be inspected by an in-home technician to ensure that items are in their original condition. Delivery charges and Levin Protection Products are not refundable."

I don't understand what their problem is but I am really upset with the treated we have gotten.

This review is a subjective opinion of a user.
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More Review Details

Price Affordability
Diversity of Products or Services
Advertised vs Delivered
Product or Service Quality
Exchange, Refund and Cancellation Policy
Value for money
Customer service
Style and Design
Delivery Service

  • What I liked
    • Store selection
    • Salesperson
  • What I disliked
    • Management
    • Poor quality
    • And am very disappointed
    • Managment of defect claim
    • Smithton personnel attitude

Reason of review:
Bad quality
Preferred solution:
Exchange for better quality furniture
Monetary loss:
Product or service
Review category
Furniture and Decor
review #818499 by

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