Update added by user Apr 23
Smithon management called and said they were coming to get the furniture and told us to go somewhere else to buy our furniture.
Update added by user Mar 29
They just keep sending repair men out and this furniture is junk so I would like to upgrade to a better quality furniture.
Original review posted by user Mar 28
We brought a coach and loveseat and have had 4 repairs so far and it is still not fixed. We asked them to exchange it for better furniture and the woman from Smithton, PA Laurie said absolutely not however on their website about Exchanges
"Exchange or return of stock merchandise due to a manufacturing defect must be authorized by the factory. To comply with factory guidelines, merchandise must be inspected by an in-home technician to ensure that items are in their original condition. Delivery charges and Levin Protection Products are not refundable."
I don't understand what their problem is but I am really upset with the treated we have gotten.
More Review Details
|Diversity of Products or Services|
|Advertised vs Delivered|
|Product or Service Quality|
|Exchange, Refund and Cancellation Policy|
|Value for money|
|Style and Design|
What I liked
- Store selection
What I disliked
- Poor quality
- And am very disappointed
- Managment of defect claim
- Smithton personnel attitude
- Reason of review:
- Bad quality
- Preferred solution:
- Exchange for better quality furniture
- Monetary loss:
- Product or service
- Review category
- Furniture and Decor
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