Update by user Jun 28, 2017
Chair was taken back to Levin as a courtesy to inspect and fix. They brought it back a week later.
Chair arm feels solid. Two small areas of arm are damaged but as per my review the leather is easy to damage. I would rather have a solid arm and deal with leather repair later.
Levin also reimbursed us for the protection plan we bought that does not cover the kind of scratches we have endured with this leather sofa, loveseat and chair. They were very helpful in a resolution but I still would not recomend the products we purchased if you have fingernails, children or pets.
Original review posted by user May 28, 2017
Purchased in 11/2015 to replace fabric sofa, loveseat and recliner. Spent over 4K on all Total with $700+ custom order recliner to match.
Recliner left arm is put together with plywood and staples and barely hanging on. Such low quality. The leather on all can be easily scratched by my own fingernails!! We bought the leather protection but it ONLY covers punctures 6 inches or larger so we are screwed and have to live with 2 year old scratched furniture.
We were not told that the power motion protection covered frames, we were under the impression it covered the electronic component of the power recliners. Disappointed with the explanation of protections, disappointed in the leather being so easy to scratch that we are STILL paying on furniture that looks horrible and we condition it religiously! Horrible quality furniture that we let anyone who comes to our home know where we bought these items we are stuck with.
2 year old furniture should not look like this or have arms falling off from plywood bases with staples! Embarrassing and realize we will NOT be shopping for furniture there ever again if this is considered top of the line!
Product or Service Mentioned: Levin Furniture Recliner.
Reason of review: Bad quality.
Preferred solution: Let the company propose a solution.
I liked: Store selection.
I didn't like: Poor quality, Protection plan coverage not fully explained, Leather protection plan coverage is not consumer friendly.