Update by user Jul 08, 2015
In January 2015, I filed a claim with the Better Business Bureau in Mississippi, where the Albany Furniture factory is located, but they were unable to get any results. So I then filed a claim with the Better Business Bureau in Pittsburgh, PA back in February of this year (2015) and they were able to get Levin Furniture to refund $487.86 for the extended warranty plan which I purchased from them when I bought the furniture originally.
They credited my Levin Furniture Credit Card account for the full cost of the extended protection plan since they weren't able to repair the furniture under the protection plan.
I have since filed a complaint with the Pennsylvania State Attorney General's Office and am waiting patiently for a response which may take up to several months according to the website. I still owe them nearly $500 but I asked for a full refund less the cost of the warranty which they've already refunded.
Original review posted by user Jan 10, 2015
My wife and I purchased an "Albany Furniture" leather living room set (modular sofa, loveseat and ottoman, 6 pieces total) in February of 2012 from Levin Furniture in Wexford, PA for $2895.88 plus sales tax and delivery. It was just over a year old when the leather began to peel away from the backing on the seats, side cushions, and backrest cushions and it just got worse from there.
Now the furniture is just an absolute mess. It looks like we took a sander to it. And we do not abuse our furniture. We've had a leather sectional in our family room for 10+ years now that gets more use than this stuff from Levin and it still looks brand new (purchased from Wickes Furniture in Pittsburgh in 2003).
Levin offered to provide replacement "casings" in 2014 but we weren't aware that they weren't going to install them for us. We found that it would cost us more for an upholsterer to install the casings than it was to but the furniture originally. Don't buy from Levin! They do not stand behind what they sell and they are a bunch of liars!
All they'll tell you is that "we don't manufacture the furniture, we only sell it". A *** of a way to do business if you ask me, no wonder they have so many complaints. We are now having to replace the furniture and just last week ordered a set (new sofa, loveseat, and ottoman) from Macy's Department Store for $1998.99 and nothing but great reviews on it. The worse part is that we still owe $1200 on it since we chose to finance it on Levin's No-Interest payment plan.
I can' just stop paying the bill because it's financed through G.E. Capital Credit, Levin got their money. I would only screw up our good credit rating by doing so. Stay away from Levin unless you want to be screwed over.
As soon as new our furniture arrives from Macy's, I'm putting two of the worst pieces in the back of my pick-up truck, and I'm parking it in the shopping mall parking lot right outside the Levin store with a big sign that says "I bought this garbage from Levin in 2012 and look at it now and Levin won't replace it!" And there's nothing they can do about it. Free speech allows me to do so!
Product or Service Mentioned: Levin Furniture Sofa.
Reason of review: Bad quality.
Monetary Loss: $3195.
Preferred solution: Full refund.
I didn't like: Poor quality.