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3.0
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Exchange, Refund and Cancellation Policy
Price Affordability
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They hand you a bill and two sheets of paper with terms and conditions, but they highlight one small section and tell you this is all that pertains to the mattresses and beds. They say you have 30 days to return the mattress with a restocking charge,if you purchase a comfort guarantee with $300 in mattress covers they give you 120 days to adjust to the new mattress or trade up, but then you take what you get.

The words return and reselect are actually just a reselect. They made it a point to say repeatedly you can return mattress, but not bases. Well you can reselect mattress not return. Not even if you purchase the expensive covers.

Then they proceed to tell you it is all over the front and back of the terms and conditions sheet you were given (only the highlighted portion pertains to you)!

Spent a lot of money in this store over the last couple of years. Maybe it is time to try Sheely's or someone that might not speak with such twisted words.

Reason of review: Poor customer service.

Monetary Loss: $5000.

Preferred solution: Full refund.

I didn't like: And am very disappointed.

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