Levin Furniture

Spoke to manager named Nathan he said let me see what he could do he got back on the phone and swore he spoke to me on Monday which is a lie you guys are advertising free delivery he said its Mattresses only well thats false advertisement and I got sad Im not asking for the financer for free but I am asking for a discount and my friends are to be delivered on the advertisement that it saves lives free delivery first of all, I asked him for the cut one 800 number for customer service and he said that he would call me back and I said I was away more than he hung up the phone and then he waited about 10 minutes and called me back and said that he needed to get the one 800 number for customer service is very rude and I worked in customer service selling stuff and a lot of my family did too and I know we had our own business. It was called Poneis shoes and my grandfather just recently saw that.

So yeah, I know what its like to work with a Cosmo and you know get some accommodations and do you know like customer happy thats all thats what it boils down to is the customer happy satisfied and Im not Im far from that.

I am expecting a phone call from the regional manager. His name is Robert and it is 1126 so I love to see a phone call very shortly.

They advertise extra off on their website. Tiny print - some exclusions apply.

However, this is such dishonest deception. Everything is always on sale, so the extra off coupons do not work. When you contact them, you are told all kinds of different things. For example, they may say, 'I can get you an even better deal,' which ends up being a lot more money.

They offer a gesture, 'For your trouble, come in and we will give you a gift card, after you make a purchase.' It is very frustrating. I ordered a sofa only because we needed one, but kept wavering back and forth about going elsewhere. We will not have the sofa until April, so hopefully there are no issues with it like I've been seeing on here.
The sofa finally arrived broken. I had to wait another 2 weeks for a technician to come determine that they were going to replace it.

Now have to wait another 12 weeks or longer to get the replacement. The whole thing has been a fiasco.
The only thing that was a light in the mess, was the customer service agent who did her best to help, she was very helpful.

But getting my entire purchase price back and retiring it, just wasnt an option. That is my preferred choice at this time!

In January 2025, I purchased a queen-sized bed online. We picked it up at the Levin Warehouse, and found when we got home it was damaged.

It was clear the box had been opened previous to our receiving it. I contacted customer service, sent them pictures of the damage as requested, and was told I would receive compensation for the damage.

It is now the end of February and I have yet to see this money, OR hear back from the customer service rep, KS, (or her supervisor who was also on the email).

I have bought from Levin furniture numerous times in the past and never had a problem.

I will never buy from Levin again if I don't receive some compensation for THEIR damage. Very poor customer service.

!C initially purchased a bed and chest for my son's bedroom in Nov, 2023 and the bed was missing parts. The Levin store in Avon, Ohio where I purchased it from went out of their way to make things right, so it was only natural that I would plan on making all my future purchases from that store.

In Feb. 2024 I went back to the Avon store to purchase another bed, chest and book case. The bed and chest were out of stock, and it was going to take a few weeks until they were back in, the book case was a special order, therefore I was given an estimated delivery date between 60-90 days per my sales person (Brian). When my chest and bed were back in stock about two months later I had them delivered, that's when the issues began.

The delivery was scheduled, and I took off work in order for the chest and bed delivered. When I do contract work I don't get paid unless I work, therefore I only take off work if it's important. On the first delivery attempt, the delivery team opened the back of the truck and to my surprise, my furniture had been taken out of the box already by someone at the warehouse. The bed was missing the rails which the mattress rests on, and the chest had several scratches on it, so I sent the chest back with the delivery team.

I then immediately contacted the Avon store, and they had someone deliver a set of rails to my house within the hour. I then waited two weeks until another delivery was made. On the second delivery, the truck arrived 1 hour late without contacting me, additionally the delivery guys wore shoes in my house and tracked mud all over the place. Moreover, the delivery team leaned furniture against my freshly painted walls, which were still drying.

The chest the guys delivered was damaged, there were scratches all over the front of the chest due to it being taken out of the box prior to delivery. I called my sale person, Brian, and he stated he would take care of it, which he did. The third delivery went well, the chest was delivered in a box and not damaged, I just had to wait for the book case. Unfortunately, I had taken off work 3 times in order to get my get the delivery right.

I spoke to Brian about my financial losses from taking off work. Brian ASSURED me that he would take care of me after my order was complete! In late March, I called Brain to get an updated delivery date for the book case. He informed me that the delivery had been changed and the delivery date was now late May or June.

In late April, I contacted Brian to see about a refund for the delivery due to me missing three days of work. Brian then informed me that the book case had been discontinued, and he would issue me a refund. As far as taking care of me for the loss of three days of work, he referred me to Levin Customer Service. I called the phone number for Customer Service that Brian provide me with and spoke to a Customer Service Rep.

She was not helpful at all, so I requested to speak to a manager. The manager's resolution was to give me a $150 Levin gift card. I advised her that I was so upset about loosing money from not working 3 days that I just wanted a refund for the delivery, she told me that she couldn't do that. I informed her that I was not interested in the gift car, and I was now planning on shopping somewhere else.

Her response was, "why should I help you if you're going somewhere else"! After going back and forth she eventually agreed to provide me with a $100 credit to my credit card.

After this last experience with the Customer Service Department and by being LIED to by being told "we will take care of you"! I will finish re furnishing the rest of my house somewhere else.