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Levin Furniture - The WORST "warranty" and customer service
Levin Furniture - The WORST "warranty" and customer service
I bought one of Levin's garbage sectionals and the useless warranty. When one of the recliners became mis-shapen with very limited use, they sent out the tech to evaluate. He concluded what part needed to be ordered and said it would take a while. I got a card in the...
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Company wrote 0 private or public responses to the review from Nov 15.
1.0
I didn't like
  • Everything at this point
#1401108
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Levin Furniture - Couch useless after 2 years!
Levin Furniture - Couch useless after 2 years!
Levin Furniture - Couch useless after 2 years!
We bought our sectional 2 years ago for around $4,000.00 we also purchased a warranty which we were told would cover ANYTHING Rips, stains, punctures, slices, ANYTHING! Well here I am two years later and my couch is ripped! I call customer service explained what caused...
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Company wrote 0 private or public responses to the review from Sep 11.
1.1
#1352837
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Resolved
Levin Furniture - Leather scratches too easily and arm is falling off recliner
Levin Furniture - Leather scratches too easily and arm is falling off recliner
Levin Furniture - Leather scratches too easily and arm is falling off recliner
Levin Furniture - Leather scratches too easily and arm is falling off recliner
Levin Furniture - Leather scratches too easily and arm is falling off recliner
Levin Furniture - Leather scratches too easily and arm is falling off recliner
Levin Furniture - Leather scratches too easily and arm is falling off recliner
Levin Furniture - Leather scratches too easily and arm is falling off recliner
Levin Furniture - Leather scratches too easily and arm is falling off recliner
Levin Furniture - Leather scratches too easily and arm is falling off recliner
Purchased in 11/2015 to replace fabric sofa, loveseat and recliner. Spent over 4K on all Total with $700+ custom order recliner to match. Recliner left arm is put together with plywood and staples and barely hanging on. Such low quality. The leather on all can be...
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Company wrote 0 private or public responses to the review from May 28, 2017.
LevinFurniture
LevinFurniture

Good morning, Short22. I'm sorry for the issues you are having with your leather living room furniture. I would like to offer some assistance. As there was no contact informat...

2.6
I liked
  • Store selection
I didn't like
  • Poor quality
  • Leather protection plan coverage is not consumer friendly
  • Protection plan coverage not fully explained
#1053249
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Levin Furniture - Wanted leather furniture salesman was not honest

Levin Furniture - Wanted leather furniture salesman was not honest
Levin Furniture - Wanted leather furniture salesman was not honest
Levin Furniture - Wanted leather furniture salesman was not honest
Levin Furniture - Wanted leather furniture salesman was not honest
Levin Furniture - Wanted leather furniture salesman was not honest
Levin Furniture - Wanted leather furniture salesman was not honest
Misled by salesman. Told I was purchasing leather furniture. Paid over $3,000 for furniture. Told leather can be repaired needed. Notice peeling. Sent pictures to repairman told not leather but a blend. Have had furniture 3 yrs.
Company wrote 0 private or public responses to the review from Jul 04.
#1295624
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I purchased my sofa & the levin extended warranty. My salesman said the warranty covered pet & human accidents. He NEVER explained odors were not covered which he should have!! Me having children & being a animal lover thought this was a great item to have. Now not...
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Company wrote 0 private or public responses to the review from Nov 22.
Anonymous
Anonymous

Nope - no physical damage inflicted by outside sources is ever covered under either : (A) the manufacturer's warranty OR (B) "extended warranties" which are not worth the pape...

1.0
#1405798
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Levin Furniture - Furniture just falls apart; extended warranty is worthless.
Levin Furniture - Furniture just falls apart; extended warranty is worthless.
Levin Furniture - Furniture just falls apart; extended warranty is worthless.
We have purchased our last piece of furniture at Levin. It just starts to fall apart around the second year of ownership with normal wear. Wood chips, leather cracks, peels and separates right from the cushions and corners. Seams come loose. Sales rep sold us on the...
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Company wrote 0 public responses to the review from Sep 12.
Anonymous
Anonymous

Right. Extended "warranties" are rarely worth the paper upon which they are printed.

1.8
#1353372
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I purchased a sectional from Levin's that ripped on the piping and the first time I called every time I tried to speak the girl said, "well that isn't covered" before I could get my completed sentence out of my mouth. She told me she would call me back and did not. On...
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Company wrote 0 private or public responses to the review from Dec 02.
I didn't like
  • Dismissive attitude of staff and her very uncaring nature
#1413331
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Levin Furniture - Delivered but not set to work

After buying a swivel recliner chair it was delivered. I felt it did't work like the one in the store. Only to find 2 straps that held it back. Tonight the wire pulled out and another strap was found which didn't allow it to preform properly. Another chair was found to have one arm collapse within a year of buying. Not happy with your products and service after the sales.
Company wrote 0 private or public responses to the review from Dec 02.
Mcmurray, Pennsylvania
#1413385
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Levin Furniture - Left voicemail

Awaiting call back to discuss
Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 03.
#1413854
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Contact Levin Furniture

Mailing Address:
301 Fitz Henry Rd
Smithton, Pennsylvania 15479
United States
Phone:
(844) 600-1795
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Levin Furniture Products and Services

I will never ever shop At your store again. We ordered furniture 5 weeks ago. Two leather couches were told it would take 3 weeks . Then told they would be here this past week after we complained still, nothing! So, we call again ohhhhh maybe December we are told -...
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Company wrote 0 private or public responses to the review from Nov 17.
1.5
#1402713
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