Mcmurray, Pennsylvania
Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
1 comment

Went to Levin Furniture - South Hills, PA. We bought a package for $697 before tax and shipping (about $850 after everything).

This included Shelby sofa, Shelby loveseat, and 3 accent tables. Couldn't beat the price.  We purchased the package on March 23rd, and our salesman told us our loveseat and sofa would be in the warehouse on March 28th and it takes 2-3 days to ship from there. We wanted a Saturday delivery, so he said they'd be at our house April 2nd, and we'd hear from them earlier in the week to verify delivery for April 2nd (specifically March 28th whent they get to the warehouse). He told us the tables are in now (March 23) and we can get them ASAP for no extra shipping charge since we're paying for the couches. Received the tables on March 26th.

March 30th came along and still no phone call for the couches. We called... and called... and called...

until FINALLY somebody answered the phone and told us we were suddenly 10th in line for the couches and wouldn't have them in our house until AT LEAST mid-April because they wouldn't even be in the warehouse until April 1 and it takes 2-3 WEEKS NOT DAYS to deliver. NEVER were we told that we were 10th in line, or else we would have NEVER purchased in the first place. Somebody at the store told us, "oh your salesman is newer, so he probably doesn't know any better." THAT DOESN'T HELP. TRAIN YOUR EMPLOYEES BETTER.

Next day, we cancelled our couch order and the woman told us we'd receive a full refund for them + taxes obviously + shipping for the couches.

We received $30 less than we paid for the couches and only $30 for shipping even though we paid $120 to get the couches and tables shipped... Never did I agree to pay almost $100 in shipping for three tables I could have picked up myself that only cost $200...  Still arguing with them today because they didn't feel like solving the issue over the weekend; rather, we were told, "just call back Monday." WILL NEVER AGAIN purchase from Levin.

Reason of review: Poor customer service.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Apr 04, 2016.
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Smithton, Pennsylvania, United States #1139033

Good morning. First, thank you for taking the time to post your review and bringing this situation to our attention.

I will forward this to the appropriate departments for review. Second, I'm sorry that your experience with us has not lived up to your expectations. We hold ourselves to high standards. When those are not met, it is important that we know about it, so we can address it.

We want everyone's shopping experience to be excellent. Please use the link below to enter your order number and contact details. I see above that we've already been in contact with you, but this way will ensure that you receive a phone call, and the representative on the other end will already have your account pulled up when he/she reaches out to you. I truly hope that a fair and appropriate solution can be reached.

Thanks again.

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